Refund policy

🛍️ Return & Replacement Policy

Thank you for shopping
This policy explains how we handle returns or replacements when a product is incorrect, damaged, faulty, or not as expected — ensuring your satisfaction and trust.

---

✅ Replacement & Return Eligibility

You are eligible for a free replacement if the item you received is:

• Incorrect

• Faulty

• Damaged or broken during shipping

As fulfilling your trust is both a religious and moral responsibility, we take such matters seriously.

⚠️ Note:

• If you wish to return the product simply because you didn’t like it or changed your mind, the return is still possible, but you will need to pay the courier charges.

• This is in line with the Islamic principle of riḍā (mutual satisfaction and agreement) — fairness for both sides.

---

🕒 Timeframe for Complaints

All complaints or replacement requests must be submitted within 14 days of delivery.

---

🔁 Return / Replacement Process

1. Initiate Your Request
   Contact us through WhatsApp or Email within the eligible timeframe.

2. Provide Proof (for faulty/incorrect items)
   Please share a clear video or photos showing the issue (e.g., broken, faulty, or incorrect item).

3. Verification & Resolution

   • In many cases, the issue can be resolved through product guidance.

   • If confirmed defective or incorrect, we’ll guide you to return or exchange the product at no extra cost.

   • For “change of mind” returns, the customer will be responsible for courier or return shipping charges.

---

💸 Refunds (if applicable)

If a replacement is not possible, we may issue a refund after receiving and inspecting the returned item.
Refunds are processed within 5–7 business days after approval.

---

🚚 Shipping Costs

• For faulty/incorrect products, return shipping is covered by us.

• For change of mind or “not liked” returns, courier charges must be paid by the customer.